Your day-to-day Inspect all assigned suites/rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed?? Meet daily productivity standards as determined by housekeeping management; and monitor colleagues for productivity Review and update all housekeeping and other required records daily Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.?? Lead by example; routinely perform all housekeeping duties necessary including making?beds,?vacuuming and cleaning guest suites to ensure guest satisfaction. Promote teamwork and quality service through daily communication and coordination with other departments Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties Assist with deep cleaning projects and as a housekeeping attendant during high volume periods? Ensure team members are trained and in compliance with brand standards, service behaviours and government regulations Monitor performance and recommend support and HR actions in accordance with company rules and policies. Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining "green" initiatives (example: container recycling and cleaning agents).?? Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure the dissemination of information to all team members.? Ensure health and wellbeing initiatives are promoted and communicated to team members? Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.? Provide WHS Committee representatives with adequate resources including time to actively participate in the committee.? Any other duties as requested by the hotel What we need from you Minimum 2 years' experience working in housekeeping department in a hotel Supervisory experience and people management skills Ability to manage multiple stakeholders, both internal and external Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture A passion for delivering superior results Excellent numerical skills, time management and organisational skills A keen attention to detail Articulate - A great communicator, you will be warm, welcoming and easy to talk to Flexibility - Weekend and holiday shifts are all part of the job Fitness - You will be on your feet most of the day with lots of bending and kneeling Opera experience preferred Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
